CHARM NATURAL is a small privately held company passionately committed to provide the freshest skincare products available and will be delighted with your order. Due to this commitment, we are unable to take returns. However, if for any reason you are not completely satisfied we are happy to offer exchange or replacement on all goods returned to us within 3 business days of your receipt of goods, provided they are in their original, unopened and unused condition with the seal intact. Our team here will assess the product once it is returned and that the client will pay shipment.